Plus Size Linen Buy the most stylish Linen apparel for the curvy woman.

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100% Guaranteed
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Over $99.00
14 Day
Easy return

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Customer Service

  • Exchanges

    Sometimes you need to exchange a product for something else—it happens. Exchanges with Plus Size Linen only require a few minutes via an email to info@plussizelinen.com.au To help expedite your exchange request, please provide as much detail as possible in your email. Include the order number, purchase date and garment description. Plus Size Linen does not pay for shipping on exchanges and you will be asked to pay the shipping in both directions. You have up to 14 days from the date of purchase to process an exchange but the value of the exchange is based on the current price of the item not the original price paid. Exchanges that take place after 14 days will be taken on a case by case basis.

    Please take the time to carefully package your returns. It is the responsibility of the Buyer to pay costs related to the repair of returned items damaged in shipping due to improper packaging. To help expedite your exchange, please include a copy of your original invoice with a note describing what items you want to exchange for. If you no longer have a copy of your invoice please include your name, the order number, purchase date and any notes from conversations and emails with our staff.

     

    Please send your exchanges to:

    Plus Size Linen 2/29 Henderson Road Knoxfield 3180 Victoria Australia We will email you as soon as we receive your items back.  

  • Returns & Replacements

    We are confident in our products to make sure you end up with the best possible products. If you have any questions on products please send us an email and we are happy to answer your questions so that you can make a more informed decision. Even with the best help you can sometimes end up with the wrong size so we are happy to process exchanges that result in a new product. Please always contact us first before you send anything back. Plus Size Linen will offer exchange of a product if returned by the Buyer within 14 days of receipt. Product exchanges are limited to available stock on hand and Plus Size Linen will not be liable where a product a customer wishes to exchange their item for is no longer in stock. Plus Size Linen will not provide refunds for product returns other than in circumstances where required by Australian State and Federal Law. The Buyer is responsible for return shipping arrangements and for all shipping costs between Plus Size Linen and the Buyer for any items to be returned to Plus Size Linen for exchange or for a warranty claim.

    Cancelling an Order

    Once an order has been received, Plus Size Linen's normal exchange policy will apply should a customer wish to cancel or amend the order.

    We do not offer a ‘change of mind’ returns. If you have extenuating circumstances we can process a return with a 20% restocking and processing fee as well as the original price of shipping if the shipping was provided for free by us. As with exchanges we also ask you to pay the shipping for the return and it must be processed within 14 days of the original purchase. We encourage all Buyers to first consider exchanges because it will save them more money. If you still prefer a return please follow the same steps as you would for an exchange starting with sending us an email to www.plussizelinen@bigpond.com with your order number, purchase date, product brand and description of the total order.

    • Garments must be sent back in the condition you received it and with the original packaging, including tags where applicable.
    • The garments must be unworn, worn garments will be excluded from exchange or refund except in extenuating circumstances. Contact us should this situation arises and we will work with you to get a remedy.
  • Product Damaged in transit

    Claims for alleged damage to Products caused in transit from Plus Size Linen to the destination specified by the Buyer must be notified to Plus Size Linen within 24 hours of receipt of delivery and the consignment note must be marked as "Received Damaged". The Buyer must contact Plus Size Linen by e-mail to info@plussizelinen.com.au and obtain return instructions. The Buyer must also supply a copy of the consignment note to Plus Size Linen. Plus Size Linen will contact the Buyer to arrange a suitable remedy.

    Delivery Outside Australia

    Delivery Outside Australia Plus Size Linen does not offer free shipping outside of Australia. Prices for deliveries outside of Australia us be quested via email and agreed prior to placing an order. The Buyer is responsible for all local duties and taxes. It is recommended that the Buyer contacts their local Customs office to check the cost of any local duties and taxes prior to ordering.  If for any reason duties, taxes and other fees are not paid by the Buyer resulting in a charge to Plus Size Linen by the shipping company, Plus Size Linen will charge the Buyer's account for these fees.

  • Ordering & Delivery

    All Orders by the Buyer under this Agreement must be placed via the forms provided on this Site and must specify the information requested, including (but without limitation): 

    (a) Quantity and description of Products 

    (b) The full street address to which the Product is to be delivered

     

    (c) Current billing address to which credit card statements are sent. 

    The Buyer must complete all information requested on the Order form before the Order is processed by Plus Size Linen. Plus Size Linen will send the Buyer an e-mail acknowledging the Products ordered as soon as possible after the Buyer places an Order. If Plus Size Linen does not accept the Buyer's Order for any reason, it will inform the Buyer by email in the same manner. Delivery times quoted in the Site are indicative only. Plus Size Linen will endeavour to deliver your order within the specified time. The Buyer acknowledges that Plus Size Linen may, from time to time, be subject to production, delivery or other unforeseen delays and that Plus Size Linen may allocate distribution of Products ordered among its customers at its sole discretion. If Buyer's Order has not been delivered within the stated time, the Buyer should contact Plus Size Linen at: info@plussizelinen.com.au If no-one is available at the delivery address to receive the Products, Plus Size Linen delivery agent will leave an "unable to deliver" card at the address and the Buyer should follow the directions on that card to obtain delivery of the Products. Plus Size Linen reserves the right to make partial delivery of an Order where multiple products have been ordered.

  • Payment, Pricing & Promotions

    Credit card payment for Products purchased from Plus Size Linen via the Site can be made by VISA, MasterCard and PayPal. Plus Size Linen will verify the credit card information submitted by the Buyer and will advise the Buyer that its Order has been accepted. The Buyer agrees to submit to Plus Size Linen such information as may be reasonably requested by Plus Size Linen for the authorisation and verification of its credit card purchases. Plus Size Linen reserves the right to conduct payment verification tests to ensure legitimate use and ownership of a credit card by the Buyer. This includes processing an additional nominal charge to a Buyer's credit card that subsequently be refunded. Plus Size Linen reserves the right to exercise its lawful remedies if a dispute arises over payment through the Buyer's credit card provider. In particular, but without limitation, if the Buyer's credit card provider rejects a payment when due, Plus Size Linen at its discretion may delay or cancel delivery of Orders placed by the Buyer. Plus Size Linen may also offset and deduct from any refund due to the Buyer all sums owed by the Buyer to Plus Size Linen. If the Buyer's account is placed in collection, Plus Size Linen will be entitled to claim all reasonable expenses for collection, including legal fees incurred in connection therewith. Payment by Direct Bank Deposit must be confirmed in Plus Size Linen’s bank account before goods will be shipped.

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